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Services & Products > Community Pharmacy Resource Kit

Basic Plan | Additional Services | Order Information

Pharmacy Quality Assurance Program and Learning System©
Services specially developed for community pharmacies
I. Basic Plan: Pharmacy Quality Assurance Program and Learning System©
This plan provides the documentation and the step-by-step procedures needed to implement a QA program that can improve the safety and quality of care in your Pharmacy.
  1. Comprehensive Written Quality Assurance Plan - Includes the necessary elements for regulatory compliance.
  2. Policy and Procedures - Includes pharmacy policies and procedures for (1) reporting, documenting and evaluating medication errors, potential errors and other quality concerns; (2) improving pharmacy systems and workflow before and after a medication error; (3) personnel policies for staff involved in medication errors; (4) communications involving quality and errors.
  3. Document Templates for Quality Assurance Meetings - Includes standardized templates for documenting agenda, minutes, problem review, systems improvements and other actions
  4. Metrics and Indicators for Quality Assessments - Includes suggested metrics and indicators for pharmacy practice and pharmaceutical care outcomes and the document templates for recording audit results.
  5. Medication Safety Reporting Forms - Includes document templates for recording medication errors and adverse drug reactions; codes for tracking error causes and systems improvements; recommended actions that result in systems improvements.
  6. News, Alerts, Reminders - Periodic safety information, updates and quarterly reminders to complete the QA plan.

NEW FOR 2007

The Basic Plan now includes free telephone Help Desk Services to help subscribers manage their QA program and to discuss implementation issues. 

Subscriber Updates are regularly mailed to you with this plan.  If you haven't subscribed or renewed in 2007, as of March, you are already two Updates and Alerts behind your colleagues.

Additional Services
II. Remote Assistance Plan: Consultation and help desk
This plan provides optional services for pharmacies that are subscribing to the basic plan or developing their own QA program.

Telephone, internet, or email access to a pharmacist specialist in medication safety and quality assurance to discuss general QA matters, specific safety/quality concerns, data analysis, systems improvements and other matters. Conversations and communications will be confidential, secure and structured under the pharmacy's QA plan to maximize the afforded legal protections. Up to 4 hours of consultation are provided annually.

III. Intermediate Plan: Individualized data review/analysis
This plan provides optional services for pharmacies that are subscribing to the basic plan or developing their own QA program.

Conduct one annual review of prospective QA plan and retrospective analysis of error reports and quality audits. Provide confidential written recommendations on QA plan, necessary modifications based on changing legal requirements, review of systems-improvements in the previous year and strategic plans for safety improvements in future years.

IV. Comprehensive Plan: Onsite consultation
This plan provides optional services for pharmacies that are subscribing to the basic plan or developing their own QA program.

Focus is on preventative measures. Conduct staff training in medication safety, systems/risk management review, analysis of quality and adverse event data, executive consultations and development of strategic action plans to improve quality and safety. Provide written summary of visit and 2 follow-up phone calls to reinforce or support changes and action plans.

V. Error Management and Recovery Plan
This plan provides optional services for pharmacies that are subscribing to the basic plan or developing their own QA program.

Provide consultation, causal analysis, risk management and systems-improvement recommendations following a significant medication error or significant "close call" error. Provide consultative support prior to and during a legal or regulatory inquiry. Fees are potentially billable to insurance carrier.

For Sales Support, Pricing and Orders, Contact:

John M. Kessler, Pharm. D. BCPS
SecondStory Health, LLC
jkessler@secondstoryhealth.com
Phone 919.621.8973
Fax 919.869.2009